FAQs

Yes, we offer free shipping on all orders over $49. If you have any questions, feel free to contact our Customer Care Team at service@cytea.com.

We accept returns or exchanges for quality issues only. For unopened accessories, returns and exchanges are available within 15 days of receiving your order. If you need any assistance, please reach out to our Customer Care Team at service@cytea.com.

We currently ship with USPS and FedEx. Delivery usually takes 3–7 business days. Please note that carrier selection is not available at checkout.

Most orders are shipped together in one package. For larger orders, we may separate them into smaller parcels to ensure safe and timely delivery.

Unfortunately, we are unable to accommodate specific delivery dates at the moment.

You can track your order in My Orders. Once shipped, your tracking number will appear there for easy reference.

Returns or exchanges are not accepted for non-defective items once they have been opened or used. We apologize for any inconvenience caused.

If your package arrives with any issues, please email service@cytea.com with your order number, and our team will assist you as soon as possible.

You may cancel your order before it ships. Once the order has been shipped, we’re unable to make any changes or cancellations.

We currently ship within the United States only.